top of page
Sudz-EZ.png

Dispute Resolution Policy for Sudz-Ez

Effective Date: January 1, 2025

At Sudz-Ez ("Company," "we," "our," or "us"), we are committed to resolving disputes promptly and fairly to maintain trust among our clients, service providers, and couriers. This Dispute Resolution Policy outlines the steps and procedures for addressing and resolving disputes related to the use of our platform and services.

 

1. Scope

This policy applies to all disputes arising between:

  • Clients and service providers.

  • Clients and couriers.

  • Service providers and couriers.

  • Users and Sudz-Ez.

Examples of disputes include, but are not limited to:

  • Service quality or delivery issues.

  • Payment discrepancies.

  • Account suspensions or terminations.

 

2. General Principles

  • Good Faith Effort: All parties are encouraged to resolve disputes amicably and in good faith before seeking formal resolution.

  • Timely Reporting: Disputes must be reported within 14 days of the incident to ensure prompt resolution.

 

3. Dispute Resolution Process

a. Step 1: Reporting the Dispute

Disputes should be reported to Sudz-Ez through one of the following channels:

  • Email: info@sudzez.com

  • Phone: 410-824-1586

  • Platform Support: Use the in-app support feature (if available).

The report must include:

  • Contact information of the reporting party.

  • Description of the issue.

  • Relevant evidence (e.g., photos, receipts, order details).

b. Step 2: Initial Review by Sudz-Ez

  • Sudz-Ez will acknowledge receipt of the dispute within 48-72 hours.

  • A representative will review the details and may request additional information.

  • An initial resolution will be proposed within 5 - 10 Business Days.

c. Step 3: Escalation (if unresolved)

If the initial resolution is unsatisfactory, the dispute may be escalated:

  • Contact a senior representative by requesting escalation through the same channels.

  • A formal review will be conducted, and a final decision will be communicated within [Insert Timeframe, e.g., 10 business days].

d. Step 4: Mediation or Arbitration (if applicable)

If the dispute remains unresolved, parties may agree to:

  • Mediation: A neutral third party will facilitate discussions to reach a mutually acceptable solution.

Costs for mediation or arbitration will be shared equally unless otherwise determined.

 

4. Exclusions

This policy does not cover:

  • Disputes involving third-party services outside the control of Sudz-Ez.

  • Claims that fall outside the jurisdiction of Sudz-Ez’s operations.

 

5. Confidentiality

All parties agree to maintain the confidentiality of dispute proceedings, including all communications, evidence, and resolutions, unless required by law.

 

6. Amendments to This Policy

Sudz-Ez reserves the right to amend this policy at any time. Changes will be communicated through the platform or via email. Continued use of our services constitutes acceptance of the updated policy.

 

7. Contact Information

For questions or concerns regarding this policy, please contact us at:

  • Email: info@sudzez.com

  • Phone: 410-824-1586

  • Address: 8 The Green, Suite B, Dover Delaware 19901

 

Thank you for trusting Sudz-Ez. We are dedicated to providing fair and effective resolution to any issues that may arise.

bottom of page