Privacy Policy for Sudz-Ez

Effective Date: 1/1/2025

Sudz-Ez ("Company," "we," "our," or "us") is committed to protecting the privacy of our clients, service providers, and couriers (collectively, "users"). This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our laundry delivery application (the "App") and related services.

By using Sudz-Ez, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of the App.

 

1. Information We Collect

a. Information You Provide

We collect the information you provide directly to us, including but not limited to:

• Clients:

  • Name, email address, phone number, and delivery address.

  • Payment information (e.g., credit card details).

  • Laundry preferences and service instructions.

• Service Providers:

  • Business name, contact information, and service details.

  • Hours of operation and pricing.

  • Bank account details for payouts.

• Couriers:

  • Name, email address, phone number, and profile photo.

  • Vehicle and driver’s license information.

  • Bank account details for payouts.

b. Automatically Collected Information

When you use our App, we automatically collect certain information, including:

• Device Information:

  • IP address, device type, operating system, and browser type.

• Usage Information:

  • Pages viewed, features used, and actions taken within the App.

• Location Information:

  • Real-time GPS location data for delivery and pickup services (couriers and clients).

c. Third-Party Information

We may receive information from third-party services, such as identity verification providers, payment processors, and social media platforms (if you choose to link your account).

 

2. How We Use Your Information

We use the information collected to:

• Provide and Improve Services:

  • Facilitate and manage orders, deliveries, and pickups.

  • Customize user experiences and offer tailored recommendations.

• Process Payments:

  • Verify payment details and manage payouts for service providers and couriers.

• Communicate:

  • Send order confirmations, updates, and promotional messages (with your consent).

• Ensure Safety and Compliance:

  • Verify identities, monitor activity for fraud prevention, and comply with legal obligations.

• Enhance App Functionality:

  • Conduct analytics and research to improve the App’s functionality and performance.

 

3. How We Share Your Information

We may share your information with:

• Service Providers and Couriers:

  • Clients’ delivery addresses and contact details are shared with couriers for pickups and deliveries.

  • Service providers receive order details to fulfill services.

• Third-Party Vendors:

  • Payment processors, cloud storage providers, and analytics tools that support our operations.

• Legal and Safety Authorities:

  • Government or regulatory bodies, if required by law or to protect rights, property, or safety.

• Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

 

4. Your Choices and Rights

• Access and Correction:

  • You can access and update your account information within the App.

• Location Data:

  • You can enable or disable location services through your device settings, though some features may not function without location access.

• Marketing Preferences:

  • Opt-out of promotional communications via the "unsubscribe" link in emails or by contacting us.

• Account Deletion:

  • Request account deletion by contacting our support team at [Insert Contact Email].

 

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system can guarantee absolute security. Please ensure your account credentials are kept secure.

 

6. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.

• Comply with legal obligations.

• Resolve disputes and enforce agreements.

 

7. Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of third-party platforms you interact with.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the App or via email. Continued use of the App after such updates constitutes your acceptance of the changes.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: info@sudzez.com

• Address: 8 The Green, Suite B, Dover Delaware 19901

• Phone: 410-824-1586

 

Thank you for trusting Sudz-Ez with your laundry delivery needs.