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Refund Policy for Sudz-Ez

Effective Date: 1/1/2025

At Sudz-Ez, we are committed to providing a reliable and seamless laundry delivery experience. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them. By using our services, you agree to the terms outlined below.

 

1. General Refund Policy

Refunds are issued at the sole discretion of Sudz-Ez under specific circumstances, including but not limited to:

  • Failure to deliver an order due to courier or service provider error.

  • Damaged or lost items attributable to a courier or service provider.

  • Significant delays beyond the estimated delivery time without prior notification.

Refunds are not guaranteed for:

  • Minor service delays.

  • Client errors, such as providing incorrect delivery addresses or instructions.

  • Laundry items damaged due to pre-existing conditions or improper labeling (e.g., "dry clean only" items not indicated).

 

2. Eligibility for Refunds

Refunds may be considered if:

  • The client reports the issue within 48 hours of delivery or expected delivery time.

  • The claim is supported by sufficient evidence, such as photos, receipts, or order details.

 

3. Non-Refundable Items and Services

The following items and services are non-refundable:

  • Service fees, taxes, and other surcharges.

  • Laundry items deemed unserviceable due to pre-existing conditions.

  • Custom or specialized services completed as requested.

 

4. Process for Requesting a Refund

To request a refund:

  1. Contact our support team at info@sudzez.com.

  2. Provide the following details:

    • Order number.

    • Description of the issue.

    • Supporting evidence (e.g., photos of damaged items).

  3. Our team will review your request and provide a resolution within 2 business days.

 

5. Resolution Options

Depending on the nature of the issue, Sudz-Ez may offer one of the following resolutions:

  • Full or partial refund to the original payment method.

  • Credit for future services.

  • Redelivery or reprocessing of the order at no additional cost.

 

6. Refund Processing Time

  • Approved refunds will be processed within 7-10 business days.

  • The time it takes for the refund to reflect in your account may vary depending on your payment provider.

 

7. Amendments to This Policy

Sudz-Ez reserves the right to update or modify this Refund Policy at any time. Changes will be communicated through the App or via email. Continued use of our services after such updates constitutes acceptance of the revised policy.

 

8. Contact Us

For questions or concerns about this Refund Policy, please contact us at:

  • Email: info@sudzez.com

  • Address: 8 The Green, Suite B, Dover Delaware 19901

  • Phone: 410-824-1586

 

Thank you for choosing Sudz-Ez for your laundry delivery needs. We value your trust and strive to provide the best possible service.

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